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1. About Emortage

Emortage is a regulated provider of mortgage insurance services in the United Kingdom. We operate in compliance with the Financial Conduct Authority (FCA) regulations to ensure transparency and consumer protection in financial services.

Company Name: Emortage Ltd
Registered Address: 20 Farringdon Street,London EC4A 4AB, United Kingdom
FCA Registration Number: 982374
Company Registration Number: 14567890
Website: emortage.com
Contact Email: [email protected]

You can verify our FCA registration by visiting the FCA Register at: https://register.fca.org.uk

2. What FCA Regulation Means for You

As an FCA-regulated company, we are required to:

  • Provide fair, clear, and non-misleading information about our mortgage insurance services.
  • Act in your best interests when offering financial services.
  • Handle complaints in accordance with Financial Ombudsman Service (FOS) guidelines.
  • Comply with UK financial laws, including the Financial Services and Markets Act 2000.

We are authorized and regulated by the Financial Conduct Authority (FCA) for the provision of mortgage insurance services. Our registration ensures that we adhere to strict financial standards, including treating customers fairly and ensuring product suitability.

3. Financial Ombudsman Service (FOS) Protection

If you are dissatisfied with our services, you have the right to escalate your complaint to the Financial Ombudsman Service (FOS) after completing our internal complaint process.

Financial Ombudsman Service Contact Details:

By Post:
Financial Ombudsman Service
Exchange Tower, London, E14 9SR, United Kingdom

By Phone:

  • 0800 023 4567 (Free from UK landlines)
  • 0300 123 9123 (Charged at mobile rates)

By Email:
[email protected]

Online:
Visit www.financial-ombudsman.org.uk

4. Important Regulatory Disclosures
  • Mortgage insurance is not investment advice. Any financial decisions should be made after consulting a qualified financial advisor.
  • Our services are limited to mortgage insurance products and do not include independent mortgage lending or financial planning.
  • We may receive commissions from insurance providers. Full disclosure is provided before entering any agreement.
  • All policies are subject to terms and conditions, and coverage limits may vary depending on the provider.
5. Complaints and Customer Support

If you have any concerns about our services, you can file a complaint through our Complaints Policy.

For general inquiries, contact our support team:
Phone: +44 20 3868 1200
Email: [email protected]

6. Updates to This FCA Disclosure

We may update this FCA Disclosure from time to time to reflect changes in regulation or company operations. The latest version is always available at emortage.com/fca-disclosure.